What you had to tell us

We asked... "Can you tell us why you gave that response?"

Comment	Date
Patient writes on her FFT card "GOOD STAFF. HELPFUL. ABLE TO GET AN E-CONSULT APPOINTMENT PROMPTLY.	Tuesday 18 November
Patient writes on her FFT card "SWIFT FLU JAB DESPITE CALLING IN LATER APPOINTMENT"	Tuesday 18 November
You go in to speak to reception, they say the process has changed and then they walk off mid conversation. I don’t mind a process change but I mind that the reception don’t have basic manners. Someone going in might be in a time of need and you walk away feeling totally uncared for. Weak customer service	Monday 17 November
Charlotte Balgreaves is professional, kind and down to earth and has separately helped my whole family with kindness and respect. Thank you	Thursday 6 November
PATIENT WRITES ON HER FFT CARD "MEMEBR OF STAFF WERE KIND AND HELPFULL"	Tuesday 4 November